CalRecycle’s Office of Education and the Environment Privacy Policy

Effective January 13, 2017

Overview

The privacy and security of your personal information is very important to the California Department of Resources Recycling and Recovery’s (hereafter known as “CalRecycle”) Office of Education and the Environment (OEE). We collect personal information only when necessary to conduct our business or provide service to our users. We communicate the purpose for which the information will be used, at or prior to the time of collection. Any subsequent use will be consistent with the original purpose. We will not disclose your personal data without your consent, unless authorized by law. We use security technologies to protect your information from unauthorized viewing by internal and external sources.

You have the right to know what types of information we gather and how we use it. See the Privacy Choices section below if you would like to make a request regarding your personal information. Our policies regarding the personal information we collect and manage are governed by law, including the California Information Practices Act (Civil Code § 1798 et seq. and Government Code § 11015.5).

For more information on how we collect, use, and protect your privacy, please continue reading below.

How We Collect and Use Your Information

Personal Information

OEE does not collect personal information from users who simply browse our website. Personal information including, but not limited to, your name, address, phone number, occupation, place of employment, and email address is collected only if you provide it voluntarily via email, phone, web forms, paper forms, or surveys. This information is used only for its intended purpose–to respond to your inquiry, provide products and services, or conduct our business. We will retain personal data for as long as needed in order to provide products and services to our customers.

An individual who has provided personal information through email, phone, web forms, paper forms, or surveys to OEE has authorized OEE to share personal information collected electronically or otherwise with our nonprofit partner, Ten Strands, our Education and the Environment Initiative (EEI) curriculum print provider, Robinson Anderson Print & Fulfillment, and education outreach services including, but not limited to, Market Data Retrieval (MDR) and Agile Education Marketing, LLC. OEE may share the collected data with these third parties to better provide products and services to California educators and students. In the case of our education and outreach services, personal information is provided to prevent unnecessary mailings to current users of the EEI Curriculum. The information supplied is not used for any other purpose, is exempt from the Public Records Act, and is purged by these services immediately after it is used. With the exception of the parties listed herein, OEE will not distribute any personal information collected to any third party without the user’s consent.

In addition, site visitors may request to review their information to ensure its accuracy or completeness or to have their information deleted by OEE without reuse or distribution. For more information about how to make such a request, please see the Privacy Choices section below.

Email and Web Forms. You may choose to provide us with personal information via email or a web forms to comment or ask a question, or to request products or services. We use the information to improve and provide our products and services to you or to respond to your requests. Sometimes we may need to forward your email to other California State Government employees who may be better able to assist you, and this staff may be employed by a different agency or department within the State of California.

Surveys. Providing select personal information on surveys, such as your name and email address, as well as your school, school district, city, and county is required. This information is used to improve our products and services, and serves to qualify you to receive additional free EEI Curriculum materials.

Paper Forms. Providing select personal information on paper forms, such as surveys, EEI training sign-in sheets, interest forms at conference sessions and booths, will add you to our customer database and email distribution lists. This personal information is essential to qualifying you to receive free EEI Curriculum materials.

Other Information

If you do nothing during your visit to the website but browse or download information, we automatically collect some information about your visit, which helps us to improve the content of our website and understand how people are using our services. This information does not identify you personally and is used for aggregating website statistics. We also use cookies to assist you in using the site and to identify you as a return visitor, as described below. If you fill out a web form on our website or interact with our emails, we use the information you provided to personally identify you and analyze your interaction with our website or emails. This ensures we are sending you relevant information and allows us to create an engaging customer experience for you.

For more information on how we collect and use website and email data, please continue reading below.

Cookies. A cookie is a small data file, which may include an anonymous unique identifier that is sent to your web browser from a website's computers. Cookies can contain data about user movement during a visit to the website. Session cookies are a mechanism for maintaining continuity during your visit on our site. These cookies go away when you leave the site, as they are maintained only in your web browser's active memory during your session. Persistent cookies are stored on your computer so that you can be recognized by the site on subsequent visits. For example, Google Analytics and Marketo uses persistent cookies, as described below. You can configure your web browser to accept all cookies, reject all cookies, or notify you when a cookie is sent. Each web browser is different, so check the "Help" menu or support documentation of your web browser to learn how to change your cookie preferences.

Google Analytics. OEE uses a tool called "Google Analytics" to collect information about use of this site. Google Analytics collects information such as how often users visit this site, what pages they visit, and the sites they visited prior to coming to this site and immediately after leaving. We use the information we get from Google Analytics only to improve our site. Google Analytics collects only the Internet Protocol (IP) address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Although Google Analytics plants a persistent cookie on your web browser to identify you as a unique user the next time you visit this site, the cookie cannot be used by anyone but Google. Google’s ability to use and share information collected by Google Analytics about your visits to our site is restricted by the Google Analytics Terms of Service and the Google Privacy Policy. In addition, Google Analytics anonymizes IP information and only part of the device IP address is used. Consequently, no information identifying you or your device is being stored at Google. Learn more about how Google Analytics anonymizes IP addresses. You can prevent Google Analytics from recognizing you on return visits to this site by disabling cookies via your web browser or by using third party mechanisms.

Marketo. OEE uses marketing automation software called "Marketo" to automatically collect information about use of the EEI website, send personalized emails, and collect personal information through web forms. Marketo’s persistent cookies enable us to gather and analyze information about your interaction with our website. We also collect information when you view and interact with our emails. This information includes, but is not limited to, computer, network, and web browsing behavior information such as your IP address, geographic location, operating system, web browser, pages viewed, links followed, emails opened, and time spent browsing our website. The collection of this data allow us to provide you relevant communications, via email and on our website that we believe may be of interest to you. In addition, it allows us to personalize your experience on our website. You may disable cookies via your web browser or by using third party mechanisms. However, some features of our site may not function properly without them. For more information, you can read the Marketo Privacy Policy.

Protecting Your Privacy

OEE uses encryption technologies to protect the security of your personal information. Our staff are trained on procedures for the management of personal information, and access to personal information is limited to staff whose work requires it. Industry standard security measures have been integrated into the design, implementation, and day-to-day practices of the entire State of California operating environment as part of its continuing commitment to risk management.

There are things you can do to protect your privacy. For example, be sure to update your web browser and operating system regularly. Change your web browser's security, privacy, and cookie settings to fit your needs. However, please note this may affect certain functions on our website. Each web browser is different, so check the "Help" menu or support documentation of your web browser to learn how to change your Internet settings.

For more information on how you can protect your privacy, visit the Privacy Enforcement and Protection page on the Office of the Attorney General's website.

Privacy Choices

The updates to the CalRecycle OEE Privacy Policy are effective as of January 13, 2017. If you continue to use our products, services, or website on or after January 13, 2017, you are agreeing to the practices outlined in this privacy policy.

We may amend this Privacy Policy at any time by posting an updated version to this website. Consent to the terms of the Privacy Policy is required in order to use our products, services or website. 

If you do not want to disclose personal information, or if you have provided information that you do not want to be used or shared by OEE, please send an email to eei@calrecycle.ca.gov. However, please note that opting not to disclose required personal information or requesting the removal of your personal information from our systems will limit our ability to respond to your inquiry and will disqualify you from receiving pending, or future, requests for complimentary printed EEI Curriculum materials.

You may also request to review your information to ensure its accuracy or completeness by sending an email to eei@calrecycle.ca.gov.

For your protection, we may only implement requests with respect to the personal information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable, subject to applicable law. Please note that we may need to retain certain non-personally identifiable information for recordkeeping purposes.

Email Marketing Choices

You may unsubscribe from receiving EEI updates, special offers, and promotions by either visiting http://info.californiaeei.org/unsubscribe.html, or sending an email to eei@calrecycle.ca.gov.

Contact Information

If you have any questions regarding this Privacy Policy, please contact OEE using the following details:

EEI Customer Service Representative
1001 I Street, MS-13A
PO Box 4025
Sacramento, California 95812-4025
(916) 341-6769
eei@calrecycle.ca.gov

For visitors wanting to initiate a Public Records Act request, please contact:

CalRecycle Public Records Act Coordinator
Department of Resources Recycling and Recovery (CalRecycle)
1001 I Street, MS-24B 
PO Box 4025
Sacramento, California  95812-4025
(916) 341-6072
http://www.calrecycle.ca.gov/contactus/PubRecords/